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Community and Informative Series
From the
January 2008 issue of Alabama Living magazine
Article by Kay Marshall
Alabama Living Field Editor
Tombigbee Electric’s new membership in the Touchstone Energy Alliance brings an abundance of resources that will help our Tombigbee member-owners to better understand and use their electrical power. But you might have some basic questions about Touchstone that we would like to address in our first article.
Below is a listing of the most common questions asked about Touchstone Energy Alliance, and remember, if you have other questions you can phone our office at 205.468.3325 and look for new information to be posted on the Tombigbee.Net website!
Is Touchstone Energy a new company?
No, Touchstone Energy is not a new company nor is it a power company. Created in 1998, it’s an alliance of consumer-owned electric cooperatives that are dedicated to providing consumers with reliable, high- quality service at competitive prices.
I already get my service from my local cooperative. Will Touchstone Energy change my service?
No. Your co-op still serves you and your local community with the dependable, trustworthy service that you have come to rely on. Your co-op’s participation as a Touchstone Energy cooperative means that your co-op is associated with a nationwide network of other electric co-ops that are dedicated to bringing added value and benefit to all consumers.
What is the real difference between Touchstone Energy cooperatives and other energy providers?
For business and residential customers alike, only Touchstone Energy cooperatives can offer the advantages of a strong, local presence, plus the expertise and resources of a nationwide network of electric utility services. Touchstone Energy cooperatives operate according to the cooperative principles.
What is the meaning of the name ‘Touchstone Energy?
A ‘touchstone’ is a measure of quality and value. Touchstone Energy was selected as the most effective name for communicating the unique characteristics that convey the special nature of cooperatives. These include:
- strength and responsiveness through a local presence;
- a genuine commitment to the communities they serve;
- a human relationship orientation;
- innovation and state-of-the-art technology, and
- high-quality service with a true focus on customers.
Why is Touchstone Energy important to business and residential customers?
Touchstone Energy cooperatives have made a commitment to provide reliable, customer-focused service to all customers, large and small. Touchstone Energy cooperatives have started innovative programs to better serve their customers – things like online energy audits, consolidated billing, energy management services and energy efficient home programs.
For more information call 205.468.3325.
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